Connecting Your Modem

Pre-requisites for MDM-NA Modems

• You must be using BrightAuthor:connected version 1.6.31 or later.
• Your player must be running BrightSign OS 8.2.8 or later.

Pre-requisites for MDM-EU Modems

• You must be using BrightAuthor:connected version 1.6.31 or later.

• Your player must be running BrightSign OS of 8.2.80 or later (so the data service connects properly). See these instructions to update the OS: brightsign.zendesk.com/hc/en-us/articles/218066817-How-do-I-update-the-Firmware-on-a-BrightSign-player-

• If your player was previously connected to the modem on a lower OS, follow the instructions below:

  1. Upgrade to the latest production version (8.2.80+)
  2. Factory reset the device: brightsign.zendesk.com/hc/en-us/articles/218065977-Performing-a-factory-reset
  3. Follow these BrightSign mobile setup instructions: docs.brightsign.biz/display/DOC/Connecting+Your+Modem

Setup

To set up your player, either boot a player with a setup file on an SD card, or through the activation screen with a blank SD card:

1. Factory reset an existing player and update your new player to the BrightSign OS 8.2.72 or later.
2. Eject the SD card.
3. Insert the modem into the player.
4. Restart the player and wait for modem light to turn solid (not flashing) blue.
5. Insert the SD card with the setup files or the blank SD card. If you are using a blank SD card:
   1. When the BrightSign activation screen appears, you should see the activation code on the screen.
   2. Claim the player with the activation code through the BSN.cloud user interface.

Notes