FAQs

What OS should players use to support the modems?

Players should be using BrightSign OS 8.2.80 or greater.

Where can I deploy the modems?

BrightSign mobile will only be launching in North America and Europe. To find out when our mobile solution will be available in your country, email sales@brightsign.biz

In which countries are data plans available?

See BrightSign Mobile Countries. If your country is not on the list, email sales@brightsign.biz to get more information on when the BrightSign mobile solution will be available in your country.

Where can I buy the modem?

You can purchase the modem by submitting a purchase order with the appropriate modem SKU. Please contact sales@brightsign.biz if you have any questions.

Where can I buy data plans?

Create an account on brightsignmobile.zipitportal.com, then choose the data plan that best fits your data usage.

What type of plans can I buy?

See Data Plans.

Can I buy more data if I hit my data cap?

Yes, you will be able to purchase more data at a one time cost or upgrade your plan on the brightsignmobile.zipitportal.com. See Data Plans for more information.

Where can I see my data usage?

Data usage, billing information, and subscription plans will be available on brightsignmobile.zipitportal.com. It may take up to two days for data to be updated.

Can I use data plans from other providers if I purchase the modem?

No, the modems can only be used with BrightSign provided data plans.

Why did I get charged for overage when I am on a hard cap plan? How did I go over my limit?

Data usage is not updated in real time (it may take up to two days for data to update). If data usage was updated beyond your overage, you were charged for the data used between the time the limit was hit and the time that was reported in the portal.