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If a player encounters a non-deliberate shutdown (aka a crash), “crash dumps” are generated upon reboot. These files contain useful information that BrightSign Support can analyze and use for troubleshootinghtroubleshooting. These files can be found in the brightsign-dumps folder located in the root folder of the player’s storage device.Further details about crash reports can be found /wiki/spaces/IKB/pages/5876561.

Diagnostic Web Server

The Diagnostic Web Server (DWS) is a powerful tool that enables inspection of various player settings and diagnostic details. Both a Local Diagnostic Web Server (LDWS, accessible over the local network via the player’s IP address or by typing http://BrightSign-NNNNNNNNNN.local into a browser where NNNNNNNNNN is the serial number) and Remote Diagnostic Web Server (RDWS, accessible via either the Control Cloud or Content Cloud at bsn.cloud) are available. General info about the DWS can be found here and more specific info about the RDWS can be found here.

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Identifying and resolving memory leaks <-- currently a draft page

Web Inspector

Web pages can be debugged over the local network using the Web Inspector.

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