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New issues and questions should be emailed to support@brightsignintegrations@brightsign.biz which will trigger a new ticket to be created. A few important things to keep in mind:
Each new issue or question you or your team has should be generated as a new ticket. To create a new ticket, email support@brightsignintegrations@brightsign.biz. Any messages coming from your email domain gets automatically routed to a priority queue for partners.
Please refer to the next section for tips on how to create a good support ticket. Providing the necessary details on your ticket from the outset will help get your ticket resolved as efficiently as possible.
To reply to tickets, simply reply to the email sent by the ticketing system.
The ticketing system can also be accessed via a web UI. Generally speaking, the primary benefit of the web UI is to view all open items. In most cases, it is easiest to just reply to the emails from the ticketing system.
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